This Privacy Policy describes how The Value Network LLC (referred to in this policy as "StockDrop", "we", "us" or "our") collects, uses, discloses and protects personal information in connection with the StockDrop Shopify application, the StockDrop portal, our website at thestockdrop.net, and the deliveries booked through them (the "Service"). StockDrop is a product of The Value Network LLC.
1. Scope and Our Role
1.1 Stores and website visitors. For information about businesses that use the Service ("Stores") and visitors to our website, we decide how the information is used.
1.2 Store customers. For information about a Store's customers who choose StockDrop delivery ("Customers"), the Store decides how the information is used, and we process it on the Store's behalf as its service provider. We also use it for the limited purposes of our own described in section 3.2. Customers should also read the privacy notice of the Store they bought from.
2. Information We Collect
2.1 From Stores:
(a) business and contact details, including store name, owner name, email address, phone number and pickup address;
(b) Shopify store details, such as store domain, time zone and currency;
(c) billing records (charges are processed through Shopify, and we do not store payment card numbers); and
(d) account login details (passwords are stored in hashed form).
2.2 About Customers, from the Store, Shopify or the courier:
(a) name, phone number and email address;
(b) delivery address and delivery instructions;
(c) order reference and package details needed for the delivery; and
(d) a photo taken by the courier at drop-off, showing where the order was left.
We do not collect payment card information from Customers.
2.3 From website visitors: if you contact us, your name, email address and message. Our hosting providers keep standard server logs, such as IP address and browser type, for security.
3. How We Use Information
3.1 To provide the Service. We use personal information to:
(a) schedule, dispatch and track deliveries;
(b) send delivery updates by email (the courier may also contact the Customer by text or phone about the delivery);
(c) show order and delivery status to the Store;
(d) bill Stores and process refunds and Delivery Guarantee claims; and
(e) provide support and resolve delivery problems.
3.2 Our own limited purposes. We also use personal information to:
(a) prevent fraudulent delivery claims;
(b) keep the Service secure;
(c) comply with legal obligations; and
(d) create aggregated data that does not identify any Store or individual.
3.3 No sale or advertising. We do not sell personal information. We do not share it for cross-context behavioral advertising, and we do not use it for advertising or for anyone else's marketing.
4. How We Disclose Information
We disclose personal information only as follows:
(a) Couriers. Our courier partner, Uber Direct, receives the Customer's name, delivery address, phone number and package details needed to complete a delivery. If we add another courier, we will list it here before it carries any order.
(b) Shopify, to sync orders and delivery status.
(c) Service providers that host and operate the Service for us: Render and Amazon Web Services (hosting and storage) and Resend (email).
(d) The Store the order was placed with, which receives delivery information, including the drop-off photo.
(e) Legal and safety. When required by law or legal process, or to protect the rights, property or safety of StockDrop, Stores, Customers or others.
(f) Business transfers. To a successor in connection with a merger, acquisition or sale of all or part of the Service, subject to this Policy.
5. Cookies and Similar Technologies
We use only cookies and similar technologies that are strictly necessary to provide the Service, such as keeping a Store signed in to the portal and the Shopify app. We do not use advertising cookies, tracking pixels or third-party analytics on our website or in the Service. If we change this, we will update this Policy first and, where the law requires, ask for your consent.
6. Retention
6.1 Customer delivery details (name, address, phone number and email address) are anonymized 180 days after a delivery is finished.
6.2 Drop-off photos are deleted 90 days after delivery, or sooner on request. We may keep a photo longer while a claim or dispute about that delivery is open.
6.3 Technical logs are deleted after 30 days.
6.4 Store account information is kept while the account is active and deleted after the Store uninstalls the app, as Shopify requires. Billing records are kept as long as tax law requires.
7. Security
We use encryption in transit and at rest, limit access to authorized personnel, and verify the messages we receive from our partners. No system is completely secure, but we use reasonable measures to protect personal information against unauthorized access, loss and misuse. If a security incident affects Customer information, we will notify the affected Store promptly so it can meet its legal obligations.
8. Your Rights and Choices
8.1 Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, and to opt out of its sale, targeted advertising or profiling. We do not sell personal information or use it for targeted advertising or profiling.
8.2 Customers should contact the Store they bought from first. We will help the Store complete your request, including requests received through Shopify. You may also contact us directly.
8.3 Stores and website visitors may contact us directly at the address in section 11.
8.4 We will respond within 30 days, or within any shorter period the law requires. We may need to verify your identity. You may use an authorized agent where the law allows. If we deny your request, you may appeal by replying to our response, and we will respond to the appeal within the period the law requires. We will not discriminate against you for exercising your rights.
9. Children
The Service is a business service and is not directed to children. We do not knowingly collect personal information from anyone under 16.
10. Changes to This Policy
We may update this Policy. We will post the updated version on this page and change the "Last updated" date. For material changes, we will notify Stores by email or in the Service before the change takes effect.
11. Contact
Questions and privacy requests:
The Value Network LLC
30 N Gould St STE N, Sheridan, WY 82801, United States
Email: support@thestockdrop.net