This Packing Guide forms part of the StockDrop Terms of Service (the "Terms"). Capitalized words not defined here have the meanings given in the Terms. Couriers carry Orders in their own vehicles, sometimes with other packages, so every Order must be packed to withstand tipping, stacking and normal handling. Under the Delivery Guarantee, damage caused by packing that does not meet these requirements is not covered.
1. Packaging
1.1 Sealed packaging. Each Order must be packed in a box or sturdy mailer, fully closed and taped or sealed. Open bags, shopping bags and loose items are not accepted.
1.2 Rigid items. Shoes, hats, bags and boxed products must be packed in a box, not a soft mailer.
1.3 Fragile items. Glass, ceramics, candles, mirrors, cosmetics in glass containers and similar items must be wrapped in bubble wrap, foam or paper. They must be cushioned so they cannot move, with at least 2 inches of padding between each fragile item and the sides of the box.
1.4 Liquids and powders. Anything liquid, oily or powdered must be placed in a sealed plastic bag inside the package, with lids taped shut.
1.5 Perishables. Food and other perishable goods must be packed to stay safe for the full delivery window. Spoilage caused by delay is not covered.
1.6 Size and weight. No package may weigh more than 50 pounds or be too large to fit in the back seat or trunk of a midsize car.
2. Labeling
2.1 Each package must show the Shopify order number and the Customer's name on the outside.
2.2 An Order should be sent as one package where possible. If it needs more than one package, each package must be marked with its number and the total (for example, "1 of 2" and "2 of 2").
3. Hand-off
3.1 An Order may be marked ready in the Service only when it is packed, labeled and at the pickup point.
3.2 The Store must hand each Order only to a Courier driver who identifies it by order number or Customer name.
4. Damaged Orders
If an Order is reported damaged, the Store must keep the packaging and photograph the outer package and the item before discarding anything, and must send the photos with its Claim under the Delivery Guarantee.